In the last few years, patient protection has become an issue of public concern.  With the discovery of the AIDS (HIV) virus and the medical implications of Hepatitis-B, it has become necessary for health care facilities to consistently apply state-of-the-art sterilization and disinfection techniques to provide patients with maximum protection.

In our office, your safety is our highest priority.  Throughout the day, we continuously and thoroughly sterilize our equipment for your protection.  Our protocol for sterilization includes the following:

• Before and after each patient appointment, all treatment surfaces (e.g., countertops, chair surfaces, lights, x-ray machines, and trays) are disinfected with the most effective and safest products available.
  
  
• To ensure your safety, we follow a number of standard sterilization procedures with all instruments and handpieces.  First, they are brought into our sterilization room and placed in an ultrasonic cleaner to remove even microscopic debris.  The instruments and handpieces are then rinsed thoroughly before being sterilized in an autoclave, which runs for 20 minutes and reaches a temperature of 400 – 425 degrees, thereby destroying all bacteria and all viruses.
  
  
• Our autoclave and dry heat sterilizer are monitored regularly to ensure their effectiveness and safety.
  
  
• Staff members use masks, safety glasses, and new gloves for each patient.
  
  
• All staff members are updated annually in proper patient protection procedures and have been vaccinated against the Hepatitis-B virus.  We will be happy to answer any questions you may have regarding patient protection and give you a personal tour of our sterilization facility.
  
  
• All staff members are certified in CPR procedures.

We take pride in making your dental experience as pleasant and comfortable as possible.  We will thoroughly present treatment options, explain our procedures, and educate you in the maintenance of your oral health.  It is our goal to have you feel secure in the treatment of your dental needs.

We use the latest techniques to assure you are comfortable during each procedure.  These options will be discussed with you during the treatment planning consultation.

Our office is conveniently located at 10418 Lake Creek Parkway.  To help accommodate your busy schedule, we provide both early morning and late afternoon appointments.  Our friendly and courteous staff will greet you and offer you a tour of our office.  Coffee is always available in our reception area and we offer the use of our computers for family DVD’s to watch during longer procedures.  You are welcome to bring your own musical selections or use one of our iPod Shuffles with your choice of genre for your listening pleasure.

Payment Options: Financial options are discussed during the initial visit. Dr. Graves, Dr. Bolen and their staff are committed to providing excellent dental care and guide patients in choosing the best payment option for their individual needs. We accept cash, check, Visa, MasterCard, Discover, American Express and Care Credit (a dental financing company).

For more information on financing, visit www.carecredit.com or www.mymedicalfinancing.com.

Dental Insurance: Your insurance is a contract between your employer and a dental insurance company.  Benefits received are based on the terms of the contract negotiated between your employer and the dental insurance company, and not your dental office.

The goal of most dental insurance policies is to provide only basic care for specific dental services.  The benefits that you receive from the dental insurance company for your current insurance plan have nothing to do with your needs or achieving a high quality, complete result.

Your benefits are decided between your employer and the insurance company.  Many needed services may not be covered.  Our office will do everything possible to help you understand and make the most of your dental insurance benefits. As a courtesy, our office will complete and submit your insurance forms to achieve the maximum reimbursement to which you are entitled.  Please remember that you are ultimately responsible for all expenses incurred.  We urge you to read the policy so that you are fully aware of coverage and any limitations of the benefits provided.